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Technology Support

& Solutions, INC.

123 W. Madison St.
Suite 500
Chicago, IL 60602

Call : 1.312.977.9800

 
 
 
 
 
 
PC and Network Support - Technology Support
 
We offer computer, network, and VoIP phone tech support for the Chicago area at reasonable rates.

Small businesses need to invest in equipment that will last. Having to make changes to your technology is time consuming and expensive. We can help you by making the most of the equipment you already have or suggest affordable long-term solutions.
NETWORK SERVICES

4.1 NETWORK SERVICES
We are partners with several internet & phone providers in the Chicagoland area. Often, after reviewing your telecom bill we can assist in lowering your costs and getting you a better level of service, such as a faster internet connection.

If you are setting up a new office or renovating your current office we can run the cables that make your computers & phones work.  We test these cable runs for optimal speed as part of the process.

Many companies have multiple offices or work from home. We can connect multiple locations together through technologies such as a VPN (Virtual Private Network).

Wireless networks are common and convenient but often lack security. We can setup wireless networks for both staff and guests using the latest standards in wireless encryption.  .  

software based VoIP IP PBX

4.2 VOIP BUSINESS PHONE SUPPORT
Many businesses are replacing traditional phone systems, known as a PBX, with computer based phone systems known as VoIP PBX. The reason is a PBX is too costly for most small businesses and has many limitations. In addition traditional PBX systems can be hard for office staff to learn and make adjustments to. We have found some clients see their PBX system as so complicated that they could never figure out how to get their voice mail or change what extension rings based on time of day.

We recommend 3CX as your VoIP PBX system. It lets you call traditional phone lines and office extensions. With 3CX you can have a multiline desk phone, but you can also have “soft phones”. A “soft phone” runs on your Windows laptop, Android Smartphone, or Apple iPhone. You can use a “soft phone” like you would your normal desk phone, but it is portable and easy to setup.  This can be a big advantage for working at home or while you are on the road.

The 3CX phone system has many more features than the traditional PBX. Features include things as click to dial using the Outlook address book or Sales Force, voicemail to email, and call transfers to cell phones. With the easy to use 3CX software you can manage your phone forwarding rules, voicemail, and preferences.

Compared to a traditional PBX, 3CX has lower costs, more options, and greater flexibility.

Call 1-312-977-9800 for more information.

 
HARDWARE SUPPORT

4.3 HARDWARE SUPPORT
Is Your Computer Slow and Crashes All the Time? Do You Want to Add a CD Burner or DVD player? Is Your Hard Drive Out of Space?

Technology Support & Solutions does a comprehensive evaluation of your computer and examines how it will be used. We can upgrade your PC or recommend a new one that is personalized to your needs.

 
BACKING UP YOUR IMPORTANT DATA

4.4 BACKING UP YOUR IMPORTANT DATA
Is Your Data Backed Up? How Often? Where?
Backup of business data is essential. Technology Support & Solutions can find an affordable, easy, and effective way to backup and protect your valuable data.

 
VIRUS PROTECTION

4.5 VIRUS PROTECTION
Do Your Computers Have Virus Protection? When Was The Last Time You Scanned Your System For a Virus? How Frequently Does Your Virus Protection Update?

There is always a threat of malicious programs attacking your important information. We can set your computer up with anti-virus protection that updates and scans daily.

 
INTERNET CONNECTION 4.6 INTERNET CONNECTION
Do You a Want High-Speed Internet Connection?
We can investigate the high-speed services in your area, recommend an option, and install the equipment in your office.
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